How Equipment Rental Works

1. Reserve your equipment

• You can do this over the phone or in person. You can start the process with this form.
• Sending an inquiry email is not a confirmation. Your rental is not confirmed & gear is not held until payment is made. We encourage you to reserve in advance to ensure your desired equipment is available.
• Please note the cancellation and refund policy. You must cancel 2 days before the pick-up day to receive a refund. Cancellations made less than 2 days before are non-refundable. 
  • For example, if you have a Friday pick-up, you must cancel by the end of the business day on the previous Wednesday to get a full refund. Canceling on Thursday or Friday is non-refundable.

2. Pick up your equipment and pay the security deposit

• Pick up at any time we are open. See Hours Here
• Please arrive at our office at Sac State near HWY 50 in Sacramento. Whether you are heading to the mountains in Tahoe, the San Francisco Bay Area, or Yosemite, or using gear locally, our central, convenient location makes pick-up and drop-off easy!
• Please allow for at least 30 minutes to pick up your rental. Some items require additional instruction and fitting.
• Security Deposit
  • We do not charge a deposit at the time of rental.
  • The security deposit is per item if the item is damaged or stolen.
  • For example, if you rent two sleeping bags, you must pay a deposit for each item ($150 x 2 = $300 deposit).
• Credit/Debit Cards
  • Cards are kept on file for authorization purposes.
  • When you return the equipment, the authorization paperwork will be shredded.

3. Have a great time on your trip

• Treat the equipment as your own.
• Take only pictures, leave only footprints. 
• Leave No Trace 
• Use sunscreen 

4. Return the equipment

• Please return on time, any time we are open. See Hours Here
• Please allow for at least 30 minutes to inspect all of your items. The more items you have, the more time we need.
• Please return the gear in the same condition as it went out. Late returns and items that are excessively dirty, damaged, or missing pieces are subject to fees.
• Equipment returned late is subject to a late charge based on our late fee schedule. Late fees per day equal the cost of 1.5 days at the posted additional day rate.
• You are solely responsible for the equipment and will be charged the full replacement cost for lost, stolen, or badly damaged equipment.

Cancellation & Refund Policy

We have a two-day cancellation and refund policy. Cancellations made at least two days before the first day of your rental will receive a full refund. Cancellations less than two days in advance are non-refundable.