You can do this over the phone or in person. You can start
the process with this form.
Your rental is not confirmed & gear is not held until payment
We encourage you to reserve in advance to ensure the
equipment you want is available.
Please note the cancellation and refund policy. You must
cancel 2 days prior to the pick-up day in order to receive a
refund. Cancellations made less than 2 days prior are
non-refundable. Contact us for COVID-19 related cancellations.
For example: if you have a Friday pick-up, you must
cancel by the end of the business day on the previous
Wednesday to get a full refund. Canceling on Thursday or
Friday is non-refundable.
2. Pick up your equipment and pay the security deposit
Arrive at our office at Sac
State near HWY 50 in Sacramento. If you are heading to the
mountains in Tahoe, the San Fransisco Bay Area, Yosemite, or
using gear locally, our central convenient location makes pick-up
and drop-off easy!
Please allow for at least 30 minutes to pick up your rental.
Some items require additional instruction and fitting.
The security deposit is per item.
For example: if you rent two sleeping bags, there is a
deposit for each item ($150×2=$300 deposit).
Deposit can be made with a card or cash.
Cards are kept on file for authorization purposes.
When you return the equipment, the authorization
paperwork will be shredded.
Cash deposits are held until the gear is returned.
Please allow for at least 30 minutes to inspect all of your
items. The more items you have, the more time we need.
Please return the gear in the same condition as it went out.
There are fees for late returns as well as for items that are
excessively dirty, damaged or missing any pieces.
Equipment returned late is subject to a late charge based on
our late fee schedule. Late fees per day are equal to the cost of
1.5 days at the posted additional day rate.
You are solely responsible for the equipment and will be
charged the full replacement cost for lost, stolen or badly
Cancellation & Refund Policy
We have a two day cancellation and refund policy. Cancellations
made at least two days before the first day of your rental will
receive a full refund. Cancellations less than two days in
advance are non-refundable. Please contact us for COVID-19