FAQs

Frequently Asked Questions

Overview
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Outdoor Trips FAQ

 

What if I’m a novice?

That’s perfect! We specialize in adventures for beginners. By providing transportation, the necessary gear, and knowledgeable trip leaders, we make getting outside stress free! Learn the basic skills needed to start your own adventures.  And, chances are, you won’t be alone; there will be many others who are new to the experience joining you on the trip.

What if I don’t know anyone?

If you’re signing up alone, don’t worry! One of the best things about our trips is that you’ll have the chance to meet and bond with new people. Trip leaders will help facilitate conversations in the vans, on the trail, or over the campfire. Have some laughs and enjoy time with other students from Sac State.

What is included?

Transportation to and from campus*, experienced trip leaders, permits, reservations, and all technical gear. Oh, and fun! Did we mention fun?! A GREAT value!

*Whitewater rafting trips do not include transportation from campus, but does include a river shuttle.

Who leads the trip?

Your trip will be led by our experienced trip leaders! Each of our trip leaders have undergone hands-on training with Peak Adventures, and have been certified in Wilderness First Aid, CPR, and are certified Commercial Class C drivers. They all love the outdoors, love having fun, and love working with new people every day. You can read more about them here.

Who can sign up?

All of our trips are open to the public, Sac State students and anyone over 18!

Exceptions: Custom trips and whitewater rafting.

What is your cancellation policy?

For details on Peak Adventures cancellation and refund policy please visit our Returns and Refunds page.

What is the minimum age?

The minimum age for all scheduled outdoor trips and classes is 18, with the exception of current Sac State students under 18.  

Exceptions: Custom trips and whitewater rafting.

Where do we park?

Please see the map. You must pay for parking 24 hours a day, 365 days a year. You can pay on campus at information booths.

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Challenge Center FAQs

 

What is a ropes course? 

A ropes course is an outdoor structure built of both low and/or high elements and is used to facilitate team building and personal development programs. Lows elements take place on or just above the ground. High elements are often built in trees or utility poles and require a safety system including harnesses, ropes, and hardware. At Peak Adventures, we have a wide variety of high and low elements, including a rock wall, catwalk, multi-line, and the popular dive. Many of our elements can be viewed here.

What will we be doing?

A typical program begins with an ice breaker, followed by energizers to get the group engaged and warmed up. Next, the facilitator will begin initiatives that utilize the low elements of the course. Initiatives are tools made of games, trust sequences, and communication activities used to achieve your requested team building results. The group then moves to the high elements (i.e. rock wall, cargo nets, the dive, etc). The program will end with one final closing activity and a wrap up of the group’s accomplishments.

 

Each of our programs are specifically tailored to achieve your personal goals and is customized in its planning, development, and implementation. The above description shows a basic overview, but may fluctuate based on your group objectives.

Is it safe?

Physical and emotional safety is our number one priority. The Peak Adventures Challenge Center is fully compliant with all current Association for Challenge Course Technology (ACCT) standards, and undergoes an annual inspection from an ACCT Professional Vendor Member in addition to daily inspections from Peak Adventures staff members. Our staff receives extensive training to be able to deliver quality programming and recognize potential hazards before they become an issue. We proactively teach all of our participants to make good decisions regarding their involvement as well s cultivating a culture where participants support one another.

What if it is raining?

The Challenge Center is outdoors and operates rain or shine. We have some covered areas that we’ll utilize during some of the ground activities.  Everyone is encouraged to dress for the weather so they can be comfortable when we can’t be under a covering.  If weather conditions are deemed unsafe (i.e. high winds or lightning), a Peak Adventure’s representative will call the group coordinator to cancel or reschedule the program. If it is raining the day of your program and you DO NOT receive a call, your program is still happening! Refunds will not be provided to groups who do not attend due to the weather.  See our refunds page for more details. 

What if I’m afraid of heights?

No problem! Challenge Center activities are centered on the concept of challenge by choice. Our staff will encourage people to step outside of their comfort zones and challenge themselves at the level they choose. We’ll also guide the group to understand the differences between healthy support and peer pressure. Many people use this opportunity to face their fear of heights in a controlled environment.

What do I wear?

It is mandatory for everyone at the Challenge Center to wear secure, close-toed shoes. Those wearing inappropriate shoes such as flip flops, sandals, or Crocs will not be allowed to participate. Beyond that, wear comfortable, clothes that you feel comfortable moving around or climbing in, like athletic wear. Also, consider the weather. Since we operate rain or shine, we encourage layers!

What is a Team Lead?

A Team Lead is the staff member in charge of developing and facilitating your customized program. Our Team Leads have over 500 hours of hands-on experience facilitating and leading groups through challenges and transformational activities. Their training includes technical ropes course safety management, CPR and first aid, as well as advanced facilitation, debriefing methods and group dynamics.

What if I Have a Disability?

If you or someone in your group has a disability, we are happy to provide services and accommodations to ensure that every participant has a great experience. Our goal is to make materials and activities accessible to all participants. Please contact either the Peak Adventures office or your Team Lead to confidentially discuss any necessary accommodations, if applicable.

Where do we park?

Please see the map. You must pay for parking 24 hours a day, 365 days a year. You can pay on campus at the automated kiosks, information booths, or via the PayByPhone website or mobile app, available for iPhone, Android and Blackberry. If arriving by bus, please refer to the bus parking map or discuss your options with your Team Lead.

What is your cancellation policy?

For details on Peak Adventures cancellation and refund policy please visit our Returns and Refunds page.

What is the minimum age?

The minimum age for all challenge center programs is 8 years. Please visit the Minimum Age page for more detailed information. 

Post Miguel Valle Valerie Regner

Summer Camp FAQ

 

What is the staff to camper ratio?

The maximum ratio for Green & Gold Camp is 3 counselors to 25 campers. 

The maximum ratio for Explorer Camp and Summit Camp is 2 counselors to 10 campers.

Who are the camp counselors?

Our camp counselors are mostly Sac State students. All counselors have hands-on training and certifications.  All staff have CPR/First Aid certifications, and our Summit and Explorer Camp counselors have an additional Wilderness First Aid certification.

When does camp begin/end?

Camp begins at 8:00am and ends at 5:00pm daily.

Where do I drop off/pick up my child?

Drop-off and pick up for all camps are at the Peak Adventures Office, located near the north end of the University Union on Sacramento State’s campus. See this page for a map and directions. 

What does my child need to bring to camp?

All campers need to bring lunch, snacks, and a water bottle. See daily packing lists on each camp’s page.

What is the cancellation policy?

Withdrawing campers less than 14 days prior to the first day of camp is non-refundable. Withdrawing campers more than 14 days prior to camp is eligible for a 50% refund. Transfers made less than 14 days prior to the first day of camp are not permitted. There is a $10 fee for transfers.

What if my camper is close to the age range?

Sorry, we are firm on our age cutoff dates.

What is the daily schedule?

Daily activities vary depending on the day and the week. For a general overview, please see each camps’ webpage.

What if my camper needs to miss a day?

Inform us in advance so other campers’ programming isn’t impacted. There are no make-up days if a camper is absent.  We do not prorate for absences.

Can I drop off or pick up early/late?

Late drop-offs (after 8:30am) and early pick-ups (before 4:30pm) will result in a $10 fee per camper, per occurrence. Late pick-ups (after 5:30) will result in a $20 fee per camper, per occurrence.

Explorer Camp and Summit Camp are off-site making late drop-offs and early pick-ups not possible.

What should my camper bring for lunch? Can they buy lunch?

Please send your camper with a sack lunch every day. Refrigeration is not available. Campers are not allowed to buy food.

Can someone else pick my camper up?

Yes, although anyone who is picking up your child must be listed on the Pickup Authorization Form.

When is my camper registration packet due?

It is mandatory to bring your completed packet with you to the first day of camp.  Keep in mind, all pages need wet (original) signatures and can not be electronically signed.

Do I need to fill out every page of the registration packet? 

Yes, every page must be completed. We know the forms may seem redundant, but our campus partners (the pool, the WELL, etc.) need individually signed waivers as well.

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Bike Shop FAQ

 

Where are you located?

The Bike Shop is located at Sacramento State on the first floor of the University Union.

Location

Are you open to the public?

Yes! All are welcome!

Do students get a discount?

Sac State students receive a 10% discount off of all retail items and extra discounts on labor!

Do you fix flat tires?

We sure do! We are a full-service bike shop. We can provide any service you need for your bike.

Can I take bikes for a test ride?

Yes, please come prepared with a valid id (OneCard or Drivers License)

Do you perform bike fit?

No, we do not perform professional bike fits. However, we can give you the basics of a good fit.

Can I use your tools?

We do not loan tools.

Can you teach me how to fix my bike?

You bet ! Click here to see our classes and clinics

Can I get air or chain lube?

Yes, come by anytime we’re open. We have free air and chain lube.

Where do I park?

The nearest parking is in Parking Structure II. There are free 30-minute parking spaces in between the science complex and the Hornet Bookstore. More info here: Bike Shop Location

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Minimum Age

Challenge Center

The minimum age is 8 years old for all Challenge Center activities including standard programs, volume programs and open climb events.

Outdoor Trips

The minimum age for all scheduled outdoor trips and classes is 18, with the exception of current Sac State students under 18. The only exception is our minimum age is 9 (with a parent or guardian) on our Whitewater Rafting trips.

Private Outdoor Trips

Minimum ages will be determined in the booking process.

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Activity Levels

1–Easy Going

Designed to focus on the experience and not the journey. These trips will have a shorter duration of time for any physical activity, they will be lower in mileage, and most will be a great fit for the entire family. You do not need any previous experience to thoroughly enjoy yourself on these trips.

2–Active

Designed for the novice adventurer looking to learn more about the outdoors.  These trips will ease you out of your comfort zone, and teach you some of the basic essentials of what to do and how to do it in order to have fun in the wilderness. No experience is needed to sign up for these trips, but a basic level of fitness will help to make these trips more enjoyable.

3–Adventurous

Designed for the seasoned explorer as well as the daring novice. Participants on these trips will experience advanced challenges for beginners. You may experience longer hours, higher mileage, greater elevations or rigorous challenges. There is also potential for higher levels of exertion on these trips.

4–Epic

Designed for the veteran outdoors person. On these trips you can expect longer days, more miles, greater challenges, and higher levels of exertion. As with all aspects of Peak Adventures we invite novices on any of our trips. In order to promote safety for all participants and staff, a high level of fitness is encouraged.

Commands