Policies

Policies

Overview

Trips & Classes

  • There is a $10 fee for all cancellations and transfers.
  • Limit one transfer per semester.
  • Transfers are not permitted less than 14 days prior to the event.
  • Cancellations made less than two weeks (14 days) prior to the event are not eligible for a refund.
  • In the event Peak Adventures reschedules for any reason, then a credit towards another Peak Adventures event will be offered. No refunds will be given. This may include but is not limited to reschedules due to: severe weather, road conditions, and instructor illness. If we reschedule an event, we will notify you within one week of the cancellation with the new date.  The new date will be within 2 months of original trip date.
  • In case Peak Adventures cancels for any reason a credit or refund will be given. Please note that bad weather does not mean automatic cancellation. We’ll notify you if your class or event is canceled.

Summer Camps

  • A minimum non-refundable payment of 50% per child, per camp is required for all registrations.
  • Full payment is due 14 days prior to the first day of camp.
  • Withdrawing campers less than 14 days prior to the first day of camp is non-refundable.
  • Transfers made less than 14 days prior to the first day of camp are not permitted.
  • There is a $10 fee for transfers
  • Late drop-offs (after 8:30am) and early pick-ups (before 4:30pm) will result in a $10 fee per camper per occurrence. Late pick-ups (after 5:30) will result in a $20 fee per camper, per occurrence.
  • Explorer Camp and Summit Camp are off-site making late drop-offs and early pick-ups not possible.
  • There are no make-up days if a camper is absent.
  • Peak Adventures may cancel camps, with a refund, if minimum enrollment is not met.

Team Building / Challenge Center / Custom Trips

  • Peak Adventures Programs are not confirmed until a signed contract and deposit or a purchase order are received.
  • The total program fee (or the PO) must be received by Peak Adventures no less than three weeks before the scheduled program date.
  • Program Number Changes
    • Changes in the number of participants must be made three weeks prior to the scheduled event in order to arrange for appropriate staffing.
    • If participant number changes are made in less than three weeks, the client will be held responsible for the original program fee, plus the fees for any additional participants.
  • Program Cancellations
    • Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund of all fees paid.
    • Cancellations made between one and three weeks (7 and 20 days) prior to the scheduled event will forfeit the program deposit amount.
    • Cancellations made inside one week of the scheduled event will forfeit the entire program fee.
    • For Covid-19 related cancelations, please contact Peak Adventures by phone or email prior to the trip.
  • We reserve the right to cancel or reschedule a program due to safety concerns. Such cancellations will not result in forfeiture of fees.

Bike Shop Merchandise

  • All merchandise MUST be in original packaging and in condition for immediate resale.
  • All returns must be accompanied by the original receipt (no exceptions).
  • No refunds or exchanges after 14 days from original purchase date.
  • No refunds or exchanges on special orders.
  • No refunds on bicycles (no exceptions).
  • Method of refund depends on customer’s original payment type.

Cash totaling under $30.00

Return cash from register as long as $30 or more has been put into the drawer that day. If not, customer will receive a check in the mail.

Cash totaling over $30.00

Customer will receive a check in the mail.

Check (any amount)

Customer will receive a check in the mail.

Credit Card

Return can be made to original card only.

Bike Locker Rentals

  • All bike locker rentals are final. No refunds available.
  • Bike locker key deposit will be returned in full as long as the key is turned in before the locker expires.
  • Any violations of the contract terms and conditions shall be sufficient grounds for the termination of the rental and the renter must return the key without any formal demand.

Equipment Rentals

  • 48 hours cancellation notice required for refund.
  • Full payment required at time of reservation.
  • Security deposit required at time of pick-up.
  • Renter is solely responsible for the equipment and will be charged full replacement cost for lost, stolen, or badly damaged equipment.
  • Equipment returned late is subject to a late charge of 1.5 times the regular rental fee.
  • Cleaning & damage fees will be charged for any items returned in unsatisfactory condition.

Bicycle Service Plans

  • The service plan is for one bike
  • The attempted removal or exchange of service plan sticker instantly voids the plan
  • We have the discretion to deny bikes after inspection due to make, model, year, or condition
  • Service plans do NOT include:
    • Any parts, whatsoever
    • Repair of damage from accidents or crashes 
    • Installation of parts NOT purchased at Peak Adventures
    • Repair of damage from abuse, neglect, or lack of maintenance
    • Wheel rebuilds 
    • Any internal tech to suspension forks or rear shocks, other than routine lubrication
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Minimum Age Requirements

Challenge Center

The minimum age is 8 years old for all Challenge Center activities including standard programs, volume programs and open climb events.

Outdoor Trips

The minimum age for all scheduled outdoor trips and classes is 18, with the exception of current Sac State students under 18.

The minimum age is 9 for all scheduled Whitewater Rafting trips.

Private Outdoor Trips

Minimum ages will be determined in the booking process.