You pay the rental fee when you make the reservation.
We encourage you to reserve in advance to ensure the equipment you want is available.
Please note the cancellation and refund policy. You must cancel 2 days prior to the pick-up day in order to receive a refund. Cancellations made less than 2 days prior are non-refundable.
For example: if you have a Friday pick-up, you must cancel by the end of the business day on the previous Wednesday to get a full refund. Canceling on Thursday or Friday is non-refundable.
2. Pick up your equipment and pay the security deposit
During Fall & Spring Semesters: You can pick up between 9:00am – 5:00pm.
June, July, August & January: You can pick up between 9:00am – 3:30pm.
Please allow for at least 30 minutes to pick up your rental. Some items require additional instruction and fitting.
The security deposit is per item.
For example: if you rent two sleeping bags, there is a deposit for each item ($150×2=$300 deposit).
Deposit can be made with a card or cash.
Cards are kept on file for authorization purposes.
When you return the equipment, the authorization paperwork will be shredded.
Cash deposits are held until the gear is returned.
3. Have a great time on your trip
Take only pictures, leave only footprints :)
Leave No Trace :)
Use sunscreen :)
4. Return the equipment
During Fall & Spring Semesters: You can return between 9:00am – 5:00pm Monday – Friday.
June, July August & January: You can pick up return 9:00am – 3:30pm Monday – Friday.
Please allow for at least 30 minutes to inspect all of your items. The more items you have, the more time we need.
Treat the equipment as your own. Please return it on time and in the same condition as it went out. There are fees for late returns as well as for items that are excessively dirty, damaged or missing any pieces.
Equipment returned late is subject to a late charge based on our late fee schedule. Late fees per day are equal to the cost of 1.5 days at the posted additional day rate.
You are solely responsible for the equipment and will be charged the full replacement cost for lost, stolen or badly damaged equipment.
Cancellation & Refund Policy
We have a two day cancellation and refund policy. Cancellations made at least two days before the first day of your rental will receive a full refund. Cancellations less than two days in advance are non-refundable.